Terms of Service

1. Who we are

foodallergens.co.uk is a software service operated by Sleepingmongoose.app Ltd, a company registered in Scotland under company number SC893221, with its registered office at 34 Hunter Grove, Bathgate, EH48 1NW ("foodallergens", "we", "us", "our"). "foodallergens.co.uk" is a trading brand of Sleepingmongoose.app Ltd.

You can contact us at legal@foodallergens.co.uk.

These Terms of Service ("Terms") govern your access to and use of the foodallergens platform at foodallergens.co.uk and any associated applications and services (the "Service"). By creating an account or using the Service, the business you represent ("Customer", "you", "your") agrees to these Terms. If you do not agree, do not use the Service.

By accepting these Terms you confirm you are authorised to enter into them on behalf of the Customer.

2. The Service

The Service is a tool that helps food businesses create, manage and publish allergen and menu information. It lets you record menu items, categories and variations and their allergen content, generates a QR code and a public allergen menu page for your business, allows customers to check and filter that information, and offers optional printed materials and an optional listing in our public directory of businesses.

We grant you a non-exclusive, non-transferable right to access and use the Service for your business purposes for the duration of your subscription, subject to these Terms.

We may update, improve or change the Service from time to time. We will not materially reduce its core functionality during a paid subscription period without notice.

3. Allergen information — your responsibility (important — read carefully)

3.1 The allergen and menu information published through the Service is entered and maintained by you. The Service displays the information you provide; it does not generate, verify, audit or guarantee the accuracy of that information. You are solely responsible for ensuring the allergen information for your dishes is accurate, complete and kept up to date, including allergens arising from ingredients, sauces, variations and cross-contamination.

3.2 The Service is a publishing and record-keeping tool only. It is not a food-safety management system, not a substitute for proper allergen-handling practices, staff training or professional food-safety advice, and not a guarantee that you are compliant with any law.

3.3 You are responsible for your own compliance with all applicable laws and guidance, including the requirement to provide allergen information to consumers (for example under Food Standards Agency guidance and, where relevant, Natasha's Law). Rules change; you should verify the current position via official sources and take professional advice where appropriate.

3.4 Where the Service uses AI to help you import a menu, the extracted result is a draft starting point that you must review and correct before publishing. You remain responsible for the final information shown to your customers.

3.5 Every public allergen page carries a notice that the information is provided by your business and that customers should confirm directly with your staff. This does not reduce your responsibility for the accuracy of the information.

4. Accounts and authorised users

4.1 The individual who registers the account is the business's owner and is treated as authorised to bind the Customer.

4.2 You are responsible for the accuracy of the information you provide, for keeping account credentials secure, and for all activity under your account and any authorised users you add.

4.3 You must notify us promptly of any unauthorised access or suspected security breach affecting your account.

5. Data protection

5.1 We are the controller of the personal data of account holders and their authorised users (for example, the business owner's name, login email and business contact details). How we handle that data is described in our Privacy Policy.

5.2 The Service is for menu and allergen information. You must not upload or enter into the Service the personal data of any third party (for example, your staff or customers) in menu, item, comment or similar fields. The Service is not intended to process third-party personal data on your behalf, and no data processing agreement is provided or required for ordinary use of the Service.

5.3 You are responsible for ensuring that any business contact details you publish (for example, where you operate as a sole trader) may lawfully be made public as part of your listing.

6. Acceptable use

You agree not to: (a) use the Service unlawfully or for any unlawful purpose; (b) publish information you know or suspect to be inaccurate or misleading, including false allergen information; (c) upload content you have no right to upload or that infringes any third party's rights; (d) upload third-party personal data contrary to clause 5.2; (e) attempt to gain unauthorised access to, interfere with, or disrupt the Service or its infrastructure; (f) reverse engineer, copy or resell the Service except as permitted by law; or (g) use the Service to store or transmit malicious code. We may suspend access where we reasonably believe these Terms are being breached.

7. Subscriptions, fees and billing

7.1 Plans and trial. The Service is offered on the subscription plans described on our pricing page. New accounts may start with a free trial as described at sign-up.

7.2 Fees. Subscription fees, billing frequency (monthly or annual) and any plan limits are as set out on the pricing page or at checkout. Where applicable, VAT will be added.

7.3 Payment. Paid subscriptions are billed through our payment processor, Stripe. By subscribing you authorise us (via Stripe) to charge the applicable fees for each billing period until cancelled.

7.4 Renewal. Subscriptions renew automatically for successive periods unless cancelled before the renewal date, via the billing portal.

7.5 Price changes. We may change our fees. We will give you at least 30 days' notice before a change takes effect, and it will apply from your next renewal. If you do not accept the change you may cancel before it takes effect.

7.6 Non-payment. If payment fails or is overdue, we may suspend or restrict access after reasonable notice.

7.7 Refunds. Subscription fees are non-refundable except as required by law, save that if you have paid annually and cancel early, we will refund the remaining unused whole months of that annual term.

8. Listing limits

Each subscription covers one business location. If you operate multiple locations, each requires its own subscription. Get in touch if you would like to discuss a multi-site arrangement.

9. Intellectual property

9.1 We (and our licensors) own all intellectual property rights in the Service, including its software, design and content. Nothing in these Terms transfers those rights to you.

9.2 You own the menu and business content you upload. You grant us a licence to host, process, display and publish it (including via your public allergen page, your QR code, printed materials you order, and — if you choose to be listed — our public directory) only as necessary to provide the Service.

10. Public listing and directory

10.1 The Service publishes your business name, location and allergen menu to a public page accessible via your QR code. If you opt in to the directory, your business is also listed in our searchable directory of businesses. You can control directory visibility in your settings.

10.2 You are responsible for the information published, including its accuracy (see clause 3).

11. Availability

We will use reasonable efforts to keep the Service available but do not guarantee uninterrupted or error-free operation. We may carry out maintenance and will aim to schedule significant planned maintenance to minimise disruption.

12. Warranties and disclaimers

12.1 We warrant that we will provide the Service with reasonable skill and care.

12.2 Except as expressly stated, and to the fullest extent permitted by law, the Service is provided "as is" and we exclude all other warranties, conditions and representations (express or implied), including any implied warranty of satisfactory quality or fitness for a particular purpose. In particular, we do not warrant that the allergen or menu information published through the Service is accurate, complete or compliant — that information is provided and controlled by you (see clause 3).

13. Limitation of liability

13.1 Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

13.2 Subject to clause 13.1, we are not liable for: any loss, harm or claim arising from the accuracy, completeness or content of allergen or menu information that you have entered or published (which remains your responsibility under clause 3); loss of profits, revenue, business, goodwill or anticipated savings; or any indirect or consequential loss; in each case however arising.

13.3 Subject to clause 13.1, our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees paid by you to us in the 12 months preceding the claim.

13.4 You will indemnify us against claims brought by your customers or third parties arising from inaccurate, incomplete or misleading allergen or menu information that you have published through the Service.

14. Term, cancellation and termination

14.1 These Terms apply for as long as you have an account.

14.2 You may cancel your subscription at any time via the billing portal; cancellation takes effect at the end of the current billing period (subject to the annual refund in clause 7.7).

14.3 We may suspend or terminate your access if you materially breach these Terms (including non-payment) and, where the breach is capable of remedy, fail to remedy it within 14 days of notice.

14.4 On termination, your right to use the Service ends and your public page and listing are removed. We will make your menu data available for export for a reasonable period after termination, after which we will delete it unless retention is required by law.

15. Changes to these Terms

We may update these Terms from time to time. If a change is material we will give reasonable notice (for example by email or in-app notice). Continued use of the Service after a change takes effect constitutes acceptance.

16. General

16.1 These Terms are the entire agreement between us in relation to the Service and supersede any prior arrangements.

16.2 If any provision is found unenforceable, the rest remains in effect.

16.3 You may not assign these Terms without our consent; we may assign them to a group company or successor.

16.4 No third party has rights under these Terms save as expressly stated.

17. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by Scots law, and the courts of Scotland have exclusive jurisdiction.

Sleepingmongoose.app Ltd · Registered in Scotland, company no. SC893221 · Registered office: 34 Hunter Grove, Bathgate, EH48 1NW · Trading as foodallergens.co.uk.